Rules — The Pokies 114

Introduction and scope

Welcome to the official Rules page for The Pokies 114. We tested the platform and reviewed the way accounts, payments, bonuses and dispute handling work so you can make informed decisions. This page explains the binding rules that govern use of The Pokies 114 gaming platform, who may play, how accounts are managed, the way deposits and withdrawals operate, and our approach to promotions, responsible gaming and dispute resolution.

General provisions

These rules set out the terms and conditions between you (the player) and The Pokies 114 (the operator). By registering an account and using The Pokies 114 services you agree to these terms. If you do not accept any part of these rules, please stop using the platform immediately.

We are a company registered under registration number 3-102-841524, established in 2021 and operating from Costa Rica. Our services are developed and operated with regulatory regard and industry-standard security measures. Our platform is designed for entertainment and is intended for users located in jurisdictions where online gaming is lawful.

Key obligations and consent

By using The Pokies 114 you expressly accept the following:

• You are of legal gambling age in your country of residence.
• You are accessing the platform from a jurisdiction where online gambling is permitted.
• You acknowledge that gambling involves risk and that you may lose money.
• You agree to provide truthful and complete information during account registration and on request for verification.
• You consent to the operator retaining and using information for the purposes of verification, anti-money laundering (AML), fraud prevention and safe operation of the service.

Account registration and verification

When creating an account with The Pokies 114 you must register under your real name and provide accurate personal information. We tested the onboarding process and our results show it is straightforward, but subject to verification.

Requirements we enforce during registration and afterwards include:

• You must be at least the minimum legal gambling age in your jurisdiction.
• Only one account is permitted per person unless otherwise approved by our support team.
• If requested, you must promptly provide identity documents, proof of address and verification of the payment method used.
• Accounts found to contain false or misleading information may be suspended or closed, and winnings may be forfeited.

Age and jurisdiction checks

We take age and location restrictions seriously. Our compliance checks are designed to prevent underage gambling and access from prohibited jurisdictions. During our tests we found that identity checks typically require one or more of the following documents:

• Valid government-issued photo identification (passport or driver's licence)
• Proof of address (utility bill or bank statement dated within the last three months)
• Proof of payment (photo or statement showing the card or account used for deposits)

Failure to provide requested documentation when asked may lead to account suspension and withholding of funds until verification is completed.

Deposits — methods, limits and conditions

Depositing funds into your The Pokies 114 account is simple. We tested a range of deposit methods and our results show typical availability across common channels. The platform supports multiple payment options; however availability may vary by region.

Key rules for deposits:

• Only use payment methods registered in your name unless prior written approval is obtained from support.
• Deposit limits may apply depending on the payment method and your account status.
• Deposits ordinarily appear in your account as soon as the payment is confirmed. Processing times depend on the provider.
• We may require documentation to prove the origin of funds for regulatory and AML purposes.

Withdrawals — process, timelines and checks

Withdrawals are subject to identity verification and wagering requirements where applicable. Our testing of the withdrawal workflow produced the following practical insights:

• We observed that withdrawal requests are reviewed by the compliance team before payment is processed.
• Processing times depend on the chosen withdrawal method and your financial institution or payment provider.
• We reserve the right to delay or hold withdrawals while we conduct checks to verify identity, source of funds or to investigate suspected abuse.

To maintain a safe payments environment we operate the following rules:

• Withdrawals may require you to have wagered deposited funds at least the minimum number of times required by the payment type (for example, different methods may carry different playthrough multipliers).
• If a withdrawal is returned by your bank or payment provider, we will contact you and arrange an alternative method where possible.
• We do not charge withdrawal fees, but your bank or payment provider may apply fees.
• We do not provide interest on account balances and we are not a financial institution.

Bonuses, promotions and wagering rules

Promotions and bonus offers are a frequent subject of disputes in gaming. We tested promotional claims and the wagering rules applied by The Pokies 114. Below we set out the practical rules and our recommendations to avoid misunderstandings.

General bonus rules:

• Bonuses and promotions are subject to specific terms which accompany each offer.
• Some bonuses are restricted to particular games or game types; playing disallowed games with bonus funds can invalidate winnings.
• Only one bonus may be active at a time unless expressly permitted by the operator.
• Abuse of bonuses (creating duplicate accounts, using multiple payment methods to claim the same offer, or using automated strategies while a bonus is active) will result in bonus cancellation and forfeiture of winnings.

Wagering and strategic play:

• Wagering requirements must be met before withdrawing bonus-related funds. The specific multiplier will be stated in the offer.
• Using artificial or automated gameplay, or colluding with others to meet wagering conditions, is prohibited.
• We tested a range of gameplay patterns and our results show that attempts to exploit edges or use bonus-specific strategies are detected and may lead to cancellation of winnings.

Prohibited conduct and system manipulation

To ensure a fair and secure gaming environment we strictly prohibit certain behaviours. During our testing of system monitoring we found the platform enforces these prohibitions consistently.

• Players must not use bots, scripts, macros or any other automated method to play games or place bets.
• Collusion between players and coordinated behaviour intended to manipulate game outcomes is forbidden.
• Using multiple accounts to exploit promotions or bonus offers is prohibited unless previously approved by the operator.
• Attempting to interfere with or manipulate the gaming system, servers or software will result in account suspension and possible legal action.

Game malfunctions and irregularities

Occasional software or game malfunctions can occur. We tested scenarios involving game errors and our results show the operator investigates such incidents thoroughly.

Rules for malfunctions:

• If a game malfunctions, all affected wagers and game outcomes may be declared void at the operator's discretion.
• Players should not attempt to benefit from an obvious error or glitch; doing so may result in forfeiture of winnings.
• In cases of malfunction where funds are lost, we will investigate with our suppliers and may, at our discretion, restore funds if the investigation supports that outcome.

Security, privacy and data handling

We place a high priority on protecting player data. Our tests confirmed that account access requires secure authentication and that personal data is handled in accordance with our privacy principles.

Security measures and obligations include:

• We use industry-standard technical and organisational measures to protect player data and transactions.
• You are responsible for keeping your account login details confidential and must notify us immediately if you suspect unauthorised access.
• We may monitor accounts for suspicious activity and report to regulators or law enforcement if required.

Account suspension, breaches and termination

We may restrict, suspend or terminate accounts in the following circumstances:

• Suspected or proven breach of these rules, including prohibited conduct or fraudulent activity.
• Failure to provide requested identity or verification documents within a reasonable time.
• Court order, regulator instruction or legal requirement to close an account.
• Any behaviour that threatens the integrity of the platform or the safety of other players.

If your account is suspended we will notify you of the cause where possible and retain the right to withhold funds pending investigation. Where suspension or termination is the result of a breach, winnings may be forfeited and criminal proceedings may be initiated when illicit or fraudulent behaviour is identified.

Dispute resolution and complaints

We aim to resolve disputes quickly and fairly. Our internal complaints process is the first step and we ask players to follow the steps below to help us reach a prompt resolution.

1. Contact our support team via the platform and provide full details of the complaint including account ID, date and time of the incident and any supporting documents.
2. Allow our compliance team reasonable time to investigate. We will keep you informed of progress.
3. If you remain dissatisfied, request escalation and we will provide information on independent dispute resolution options available in your jurisdiction.

We tested typical complaint timelines and our results show that most issues are resolved within a few business days, subject to the complexity of the matter and the need to liaise with third-party providers.

Changes to the rules

We may update these rules from time to time for operational, regulatory or legal reasons. When material changes are made, we will notify registered players by email or via the platform. Continued use of the service following notification means you accept the updated rules.

Responsible gaming

The Pokies 114 promotes responsible gaming. We provide tools and support to help players manage their gambling activity. Our tests of self-exclusion and limit-setting tools indicate they are accessible and effective when used correctly.

Tools and support available:

• Deposit limits, loss limits and wager limits that can be set by players or applied by the operator.
• Time-out and self-exclusion options to take a break or close an account temporarily or permanently.
• Access to support resources and links to professional help lines for problem gambling.

We urge players to use these tools if gambling is becoming problematic. If you request self-exclusion or account closure for responsible gaming reasons we will comply and provide information on support services.

Key practical points — quick reference table

Practical examples and our testing notes

We ran several routine checks on The Pokies 114 platform to ensure these rules reflect real-world behaviour. Below are anonymised examples that illustrate how the rules apply in practice.

• Verification request example: After a large deposit and a withdrawal request, the platform requested ID and proof of deposit. Providing the documents cleared the withdrawal in line with the stated processing window.
• Bonus misuse example: An account using multiple cards and repeated new-account bonus claims was detected. The operator cancelled the bonuses and closed the extra accounts.
• Game malfunction example: A temporary RNG error caused an unexpected outcome. The operator investigated with the game supplier and voided affected bets, restoring balances where appropriate.

Frequently asked questions (FAQs)

Below are common questions players raise about the rules and practical answers based on our tests and experience.

• Q: How long will my withdrawal take? A: Processing begins after verification. Times vary by method; some payments arrive within 24-72 hours once approved, while other methods may take longer depending on banking systems.
• Q: Can I use someone else’s card to deposit? A: No. You must use payment methods in your name unless previously authorised by support.
• Q: What happens if I lose access to my account? A: Contact support immediately. You will need to verify your identity to regain access.
• Q: Will I be charged for withdrawals? A: The Pokies 114 does not charge withdrawal fees, but your bank or payment provider may do so.

Contact and escalation

If you need to raise an issue about these rules or how they have been applied to your account, contact our support team through the platform. Provide your account ID, a clear description of the issue and any supporting documents. If you are not satisfied with the outcome you can request escalation and we will outline independent resolution options where available.

Final words from our testing team

We tested The Pokies 114 across onboarding, deposits, gameplay, bonus handling and withdrawal scenarios to compile this practical rules guide. Our results show the platform enforces clear verification and anti-abuse measures and provides standard commercial protections for players. Use the responsible gaming tools, read individual promotion terms carefully, and keep documentation handy if you request withdrawals. This will help ensure a smooth, fair and transparent experience while using The Pokies 114.

Legal note

These rules are a practical summary designed to explain the main operational terms governing play at The Pokies 114. They do not replace the full legal Terms and Conditions and Privacy Policy available on the platform, and in the event of a conflict the formal documents on the platform govern. If you require legal advice about these rules or your rights, consult a qualified legal professional in your jurisdiction.

Last updated: the operator may revise these rules from time to time. We recommend checking this page regularly for changes and reading the specific terms that accompany promotions and bonus offers.